The following information is for your guidance only and does not affect the Terms and Conditions.
What is the cost of UK delivery?
At Checkout you are given the option of Standard or Express delivery
£5.95 Standard delivery Courier - UK: 3– 5 working days from dispatch
£12.98 Express delivery Parcelforce: 48 hour service (exc. weekends) from dispatch.
Small or large parcels:
Any parcel which is sent as a small or large parcel is noted on the product page
£2.35 Small items/padded envelope) Royal Mail - (1st class post)
£3.90 Small/light parcels Royal Mail - (2nd class post)
£4.30 Small/light parcels Royal Mail (1st class post)
£15.00 Large parcels (over 10kg) - Standard Courier service (3 - 5 working days from dispatch)
£16.40 Large parcels (over 10kg) - Express Parcelforce (48 hour service (exc. weekends) from dispatch)
Delivery outside UK mainland (N. Ireland, Scottish Highlands and Islands, Isle of Man, Channel Islands, Scilly Isles)
Deliveries of large parcels or parcels over 2kg may incur extra costs to these areas. Please contact us for a delivery quote prior to ordering.
How long will my delivery take to arrive?
We aim to dispatch orders within 2 working days of confirmation that your order has been accepted. Most orders are dispatched sooner.
We aim to dispatch Express service orders within 24 hours of the order being received. If for any reason this is not possible we will notify you and offer you the option of Standard delivery cost.
If an item is out of stock you will be contacted with an estimated delivery date.
Items up to 2kg will be sent by Royal Mail (2 - 4 working days delivery from dispatch).
All other items will be sent by Courier (either 2 - 5 working days standard or 48 hours for Express delivery from dispatch).
A few of our larger sculptures may take up to 14 days. We will contact you regarding a delivery date.
Can you send items for next day delivery?
Please call us before 10am (Mon-Thurs, excluding bank holidays) if you require next day delivery and we will do our best to arrange it for you. There will be an extra charge.
Do you require a signature on delivery?
All parcels will require a signature upon receipt of delivery. Please ensure that there is someone available to accept delivery. Heart of a Garden is not responsible for orders that cannot be delivered if no one is available to accept delivery.
Do you deliver Worldwide?
Please email us for a delivery quote.
Can my order be sent to a different address to my billing address?
Yes, this is often the best plan if you are not at your billing address during the day or your item is a gift for someone you will not be seeing. All you need to do is enter this information at the checkout stage. Please check both billing and delivery address at the checkout before confirming.
Can I collect my order?
Yes, you are welcome to collect your purchases. Please contact us prior to making your order to make arrangements for a mutually convenient time. We will also give you a code for use at the checkout to deduct postage.
It may be possible for us to deliver orders to addresses in the surrounding areas of Rhos-on-Sea. Please contact us to make arrangements.
For any other questions about Delivery please contact us.