Returns

We want you to be delighted with your purchase.  If your purchase does not meet with your total satisfaction, then you may return it to us and we will provide you with a full refund or exchange, whichever your preference.   The refund includes our standard UK cost of delivering the items to you (unfortunately, we won’t be able to refund any Express or Next Working Day delivery charges). 

If you would like to return an item please notify us in writing at sales@heartofagarden.co.uk  within 14 days of receiving the item before returning any goodsPlease include your name, address, date of order and reason for return.  Returns can then be accepted by Heart of a Garden within up to 28 days of you receiving the item.

You are responsible for the return delivery costs of the goods to us.  We also strongly recommend that you send them via an insured and signed-for service as we cannot accept liability for any lost or damaged items.

Items must be unused, in its original packaging, with original labels intact and re-saleable.  If the item has been damaged, used or is not returned in its original packaging, we reserve the right to withhold a percentage of the refund value if the item needs to be reduced in price for resale. 

This does not affect your statutory rights.